"World Travel's commitment in providing outstanding service has not faulted once. Their attention to detail is excellent - and my working life has certainly improved since their appointment." (Christine Goodman, Bond University, 2008).
In 2005 we developed the World Travel Professionals Quality Assurance Master, which included a minimum standard of service and product delivery across all sectors of our business. This ensures clients receive the same, seamless level of service and detail, irrespective of Account Manager or office location. Some of the other products included in this suite of services include:
- Standardised booking procedures for domestic and international itineraries
- VIP checklist
- Daily review of all bookings to ensure booking and ticketing integrity
- Internal fare checks
- Customer Satisfaction Surveys
- Client Relationship Management Programme
- Proprietary technology solution for company and traveller profile management and travel policy adherence.
